Introduction
Welcome to SabaqGuide. We are committed to protecting your personal information and your right to privacy. This Privacy Policy and Terms of Service explain how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
By using SabaqGuide, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
- Account Information: Name, email address, phone number (optional), FSc status, stream, and target exam preferences
- Profile Information: Profile picture, institution name (optional)
- Authentication Data: Password (encrypted) and login credentials
2.2 Usage Information
- Learning Activity: Quiz attempts, scores, MCQ practice sessions, video watch progress, and study duration
- Progress Data: Topic completion, streak counts, and performance statistics
- Interaction Data: Community posts, comments, likes, and reports
2.3 Device Information
- Device Data: Device type, operating system, and unique device identifiers
- Technical Data: IP address, browser type, and access times
- App Diagnostics: Crash reports and performance metrics (if enabled)
2.4 Location Information
- Approximate Location: Country based on IP address (for content localization)
- We do NOT collect precise GPS location data
How We Use Your Information
We use the collected information for various purposes:
Educational Services
Provide personalized learning experiences and track your progress
Performance Analytics
Generate insights and statistics about your quiz performance and study habits
Account Management
Create and manage your account, authenticate users, and provide customer support
Content Improvement
Analyze usage patterns to improve our MCQ database and video lectures
AI-Powered Features
Provide AI explanations for MCQs and personalized study assistance
Security & Safety
Detect and prevent fraud, abuse, and security threats; enforce our terms of service
Data Storage & Security
4.1 Data Storage
- We use Firebase (Google Cloud) for secure cloud storage
- Data is stored in servers located in secure data centers
- We implement industry-standard encryption for data at rest and in transit
4.2 Security Measures
Encryption
SSL/TLS encryption for all data transmission
Authentication
Secure password hashing with Firebase Authentication
Access Control
Role-based access for admin and student accounts
Data Protection
Firestore security rules to protect user data
Data Sharing & Disclosure
We do NOT sell your personal information. We may share your data only in the following circumstances:
5.1 Service Providers
- Cloud Services: Firebase, Google Cloud for hosting and database
- AI Services: Gemini, Groq for AI-powered explanations (content only, not personal data)
5.2 Legal Obligations
We may disclose your information if required by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Protecting our rights, property, or safety
- Investigating potential violations of our terms
- Preventing fraud or security threats
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify users via email and/or prominent notice on our app.
5.4 With Your Consent
We may share information for any other purpose with your explicit consent.
Your Rights & Choices
You have the following rights regarding your personal information:
👁️ Access & Review
View your profile information in the app settings
✏️ Correction
Update your information through profile settings
🗑️ Deletion
Delete your account and all associated data permanently
🚫 Report Content
Report inappropriate discussions, comments, or users
How to Exercise Your Rights
To exercise these rights:
- Visit Profile > Settings in the SabaqGuide app
- Use the "Delete Account" option for permanent deletion
- Use report buttons to flag inappropriate content
- Contact us at support@sabaqguide.com
Children's Privacy
SabaqGuide is designed for students preparing for ETEA and MDCAT exams. Many of our users are under 18 years old.
Age Requirements
- Users must be at least 13 years old to use SabaqGuide
- We comply with applicable children's privacy laws
- We collect only information necessary for educational purposes
Safety Measures
- Users can report inappropriate content and behavior
- Reported content is reviewed by our team
- Zero tolerance policy: Any user posting objectionable, abusive, or inappropriate content will have their account permanently suspended
Contact us at support@sabaqguide.com for safety concerns.
Community Guidelines & Terms of Service
SabaqGuide includes community features where users can create discussions, post comments, and interact with other students.
Acceptable Use
You agree to use SabaqGuide only for lawful, educational purposes. You will not:
- Post objectionable, offensive, or inappropriate content
- Engage in abusive behavior, harassment, or bullying
- Share hate speech, discrimination, or threats
- Post spam, scams, or fraudulent content
- Share sexually explicit or violent content
- Impersonate others or create fake accounts
- Violate any applicable laws or regulations
Zero Tolerance Policy & Enforcement
IMPORTANT: By using SabaqGuide, you agree that there is no tolerance for objectionable content or abusive users.
- First violation: Permanent account suspension
- No warnings given for severe violations
- All user data will be deleted
- No refunds for any paid features (future)
Reporting Violations
If you see inappropriate content or behavior:
- Tap the report icon on any discussion or comment
- Select the reason for reporting
- Our team reviews reports within 24-48 hours
- Violators are banned immediately upon verification
Your Responsibilities
By creating an account, you agree to:
- Provide accurate information during registration
- Keep your password confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
- Follow all community guidelines and policies
Account Termination
We reserve the right to suspend or terminate your account at any time for:
- Violation of these terms
- Fraudulent or illegal activities
- Inactivity for extended periods
- Any reason we deem necessary to protect our service or users
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
How We Notify You
- We will post the updated policy on this page
- Update the "Last Updated" date at the top
- For significant changes, we will send in-app notifications
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of SabaqGuide after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+92 3140303672
Address
SabaqGuide
Peshawar, Khyber Pakhtunkhwa
Pakistan